[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” background_image=”https://zinnia2u.com/wp-content/uploads/2022/04/Natural-Ingredients.png” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” max_width=”100%” custom_margin=”20px||||false|false” custom_padding=”130px||80px||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][dfadh_heading_anim fancy_text_anim=”type-letter-wave” title_prefix=”ZINNIA” fency_text_list=”%91{%22value%22:%22FAQ%22,%22checked%22:0,%22dragID%22:-1}%93″ title_infix_block=”block” infix_maxwidth=”80%” prefix_margin=”||0px||false|false” infix_margin=”||11px||false|false” suffix_padding=”||||false|false” prefix_background_bgcolor=”RGBA(255,255,255,0)” infix_background_bgcolor=”RGBA(255,255,255,0)” _builder_version=”4.18.0″ _module_preset=”default” title_level=”h3″ title_text_color=”#E95024″ t_prefix_font=”||on|on|||||” t_prefix_text_align=”left” t_prefix_text_color=”#E95024″ t_prefix_font_size=”37px” t_infix_font=”|700|||||||” t_infix_text_color=”#e85c35″ t_infix_font_size=”53px” t_infix_line_height=”1.4em” t_suffix_text_align=”left” t_suffix_text_color=”#FFFFFF” t_suffix_font_size=”26px” background_color=”RGBA(255,255,255,0)” t_infix_font_size_tablet=”38px” t_infix_font_size_phone=”26px” t_infix_font_size_last_edited=”on|tablet” global_colors_info=”{}”][/dfadh_heading_anim][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https://zinniaglobal.net/zinniaeshopping/apps/member” button_text=”BACK ” button_alignment=”center” _builder_version=”4.18.0″ _module_preset=”default” custom_button=”on” button_border_width=”2px” button_border_radius=”7px” button_icon=”D||divi||400″ global_colors_info=”{}”][/et_pb_button][et_pb_toggle title=”Q1. What is E-pin? ” admin_label=”Toggle: Epin” _builder_version=”4.18.0″ _module_preset=”default” title_line_height=”1.3em” global_colors_info=”{}”]
E-pin is the password for ZINNIA E-Wallet.
E-pin is required for:- Eshop Purchase & E-wallet withdrawal.
*By system default E-pin is same as your login password, unless changes by account owner.
Change E-pin?
1. Login to your member account.
2. Search Profile – Search [Change E-pin]
Forget E-pin?
1. Login to your member account.
2. Search Profile – Search [Forget E-pin]
[/et_pb_toggle][et_pb_toggle title=”Q2. Update Profile Info” admin_label=”Toggle: Update Profile” _builder_version=”4.18.0″ _module_preset=”default” title_line_height=”1.3em” global_colors_info=”{}”]
For ZINNIA Migrate Member, profile information is generated default by system.
To Update Profile Info:Ā
1. Search [Profile] in member account, to update:
– Mobile number, Email address, and Auto-maintenance status.Ā
2. Search [Addrrss], to update
– Your latest shipping address.Ā
3. Search [Resource tab] – [Update Member Profile] Google form to update:
– Name as per NRIC, NRIC Number, DOB, Gender, Income tax number, etc.Ā
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Register Now !
Search [Register] Button.
Or, Register using Referral URL Link.
Steps:
1. Select Region based on your DELIVERY ADDRESS.Ā
2. Fill in your handphone number
3. Fill in registration form.
4. Select Delivery Options:-
– Courier: Delivery from company
*Delivery fees included.Ā
Or
– Pick Up: Pick up your order from Zinnia Biz Partner (Stockist).
5. Pay with Razer (Debit, Credit, Online banking FPX, E-wallet)
6. Complete purchase.
7. Return to Merchant Site, and Download ZINNIA APP.
8. Login to your account using:-
– UserID: Your NRIC number
(112233445566)
– Password: Your registered password.
9. Check your order at Member Account – [Purchase History], or check payment and order notice in your registered email.
[/et_pb_toggle][et_pb_toggle title=”Q4. How to Login” admin_label=”Toggle: How to Login” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”]
Search [Login] Button
Login using:-
– User ID: Your registered username.
– Password: Your registered password.
*If you forgotten your password or username:-
1. Click [Forget password] / [Forget username].
2. Submit your registered email and NRIC number.
3. A temporaly password will be send to your email within 5 minutes.
Contact ZINNIA admin if you still unable to reset password or username:
Watch Video Guide (EN):
https://www.youtube.com/watch?v=Y3YhnVu9HdQ&list=PL5oGEWWmU1oxg9mAP_2Wrl8AsPXY3UMQ3&index=2
Watch ęå¦č§é¢ (CN):
https://www.youtube.com/watch?v=fG7WWRljsiE&list=PL5oGEWWmU1oxg9mAP_2Wrl8AsPXY3UMQ3&index=4
[/et_pb_toggle][et_pb_toggle title=” Q5. How to Purchase” admin_label=”Toggle: How to Purchase” _builder_version=”4.18.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]
Login Member Account to purchase:-
1. Search [Purchase].
2. Select product & Add To Chart.
3. Click Next – to select delivery options:-
– Pick Up: Pick up your order from ZINNIA Biz Partner (Stockist) (FOC Delivery Fees)*
*Subject to delivery fees if change of delivery options after order confirm.
**Read more on: Q6. Pick Up.
– Delivery: Delivery fees apply.
*Delivery fees chart shown in Q7. Shipping Methods.
4. Fill in or Check your delivery address (for delivery order only.)
5. Click Next – to CART:-
– Click [Apply] if you received voucher
– PAB discount will be automatic apply.
6. Click Next – to Payment:-
– Pay by ZINNIA E-wallet (Key in your ZINNIA e-wallet Epin Number & key in payment amount).
– Pay by Razer (Debit, Credit, Online Banking, E-wallet)
– Pay by PACE (Installment 3 months) – for purchase amount RM500 & above.
7. Click Next – to complete purchase.
8. Check order details at [Purchase History].
Or, Click [Biz Partner Listing] & Contact Biz Partner to arrange pick up order.
Ā
[/et_pb_toggle][et_pb_toggle title=”Q6. How to Pick Up” admin_label=”Toggle: Pick Up” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”]
How to Pick Up:
1. Click [Biz Partner (stockist) Lisitng]
2. Call Biz Partner to confirm pick up order.
3. Place order in APP & Select [Pick Up] Delivery Options.
4. Complete payment.
5. Search [Purchase History] & Get Invoice QR code / Invoice number.
6. Show it to Biz Partner to issue pick up order.
[/et_pb_toggle][et_pb_toggle title=”Q7. Shipping Methods” admin_label=”Toggle: Shipping Methods” _builder_version=”4.18.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]
Parcel Tracking:Ā
1. Check SMS by easy parcel.
2. Click: https://www.tracking.my/
3. Key in tracking number obtain from SMS & check your parcel.
Delivery Fees:
| Product | Transport (RM) | |||
| West Māsia |
East Māsia |
Singa pore |
Brunei | |
| Advance package 1,4,5 |
10 | 15 | 20 | 70 |
| Advance package 2,6 |
15 | 20 | 30 | 80 |
| Advance package 3,7 |
20 | 25 | 40 | 90 |
| 1 Box VTOX EZYME |
10 | 15 | 20 | 70 |
| 1 Box MCT COFFEE |
10 | 15 | 20 | 70 |
Delivery Enquiries:
Ā +603-7954-8588 ā ZINNIA GLOBAL SDN. BHD.
(Call Monday to Friday : 9.00 am ā 4.00 pm, not including public holidays).
Shipping:
West Malaysia (by skynet, J&T, POS Malaysia and etc )
Estimated Delivery Time : Klang Valley And Major Town Three (3) to Five (5) working days for Others places are within Five (5) To Seven (7) working Days.
East Malaysia (By POS Malsysia, DHL and etc)
Estimated Delivery Time : for Kuching & Kota Kinabalu (3) to (5) working days. Others places (5) to (7) working Days.
Oversea Shipping (by POS Malaysia International Air Parcel or Aramex)
Estimated Delivery Time : For Singapore & Brunei (5) to (8) working days.
Ā **Delivery may take longer or delay during sale period and season holidays.**
[/et_pb_toggle][et_pb_toggle title=”Q8. Payment Notice” admin_label=”Toggle: Payment Notice” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”]
System will auto send an email to buyer on each successful bank transaction.
[/et_pb_toggle][et_pb_toggle title=”Q9. What If I Wonāt Be At Home On The Scheduled Delivery Date?” admin_label=”Toggle: Delivery Unsuccessful” _builder_version=”4.18.0″ _module_preset=”default” title_line_height=”1.3em” global_colors_info=”{}”]
The courier will leave an āunable to deliverā note at the location. If no one is available at the delivery address to receive the package and itās up to customer to follow up and arrange for another delivery date.
Please note that any additional shipping charges for attempted delivery and returning shipping charges will be borne by customer.
Customer may contact the courier company to track the parcel with the consignment tracking number.
Please contact us at info@zinnia2u.com or call+603-7954-8588 for any inquiry.
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