A) 如何下单订购

i) 线上 订购 (Online order) ：

第一步 : 选择产品

Step 1: Select Product

第二步 : 填写您的数量

Step 2: Fill in Your Quantity 

第三步 : 填写您的送货信息

Step 3: Fill Up Your Delivery Information

第四步 : 选择付款方式

Step 4: Select Your Payment Methods

第五步 : 付款

Step 5: Make Payment

第六步 : 等待产品确购电邮

Step 6: Receive Product Purchase Confirmation Email

第七步 : 等待包裹送达（巴生谷和主要城镇）一般需 2 至 3 工作日；（郊区）一般需 3 至 5 工作日。

Step 7: Wait 2 to 3 working day (Klang Valley & Major Town) for product to arrival and 3 to 5 working days to outskirt area.

ii) 线下订购 (Offline Order) :

第一步 : 汇款至公司银行账户，并于：收据参考处，填写您的姓名/ FB姓名

Step 1: Direct bank in to our bank, Kindly filled up your name / FB name at: Receipt Reference.

第二步 : 汇款后，拍摄单据，并发送或 WhatsApp 至 +6013 393 9153。向我们提供您的详细信息 :

1. 名字
2. 地址
3. 电话号码
4. 收据参考处（填写您的姓名/ FB姓名 / 汇款人名字）
5. 告知转账金额与产品订购详情

Step 2: Snap picture the slip and send to us or WhatsApp us at +6013 393 9153 after payment made. provide us your detail:

1. Name
2. Address
3. Mobile Number
4. Receipt Reference (put your name or FB name) / Bank Transfer Account holder name.
5. Amount transfer & Product order

第三步 : 汇款确认后发货，一般货物运送到达需时 3 至 5 个工作日（巴生谷和主要城镇）；5至 7 个工作日（郊区）。

* 订单截时于 ：每日中午 12：00。于此时前确认的订单，将于同一天处理；而此时后确认的订单，将于下个工作日处理。、

在周五、周六、周日或公众假期，中午 12：00 （GMT+8） 之后确认的订单将于下个工作日处理。

Step 3: Once Payment Confirmed will arrange send out your goods. 3 to 5 working days (Klang Valley & Major Town), Outskirt area 5 to 7 working days goods will arrival.

* Cut Off time: 12.00pm. Order place & confirmed before 12.00pm will processed on the same day, while after 12.00pm will be processed on the following working day. 

Orders placed and confirmed after 12.00pm (GMT+8) on Friday, Saturday, Sunday, or Public holidays will be processed on the following working day.

B) 支付方式

支付方式:

Payment Gateway Example:

Touch’nGO Ewallet [TNG 电子钱包] ；Razer Pay (Credit Card [信用卡], FPX [银行转账], Boost [Boost 电子钱包] ，Grabpay [Grab 电子钱包] ）；ipay88 (FPX [银行转账])； Paypal (Credit Card [信用卡])； Maybank2u [Maybank2u 银行转账] and etc 等等.

Touch’nGO Ewallet；Razer Pay (Credit Card, FPX, Boost，Grabpay）；ipay88 (FPX； Paypal (Credit Card)； Maybank2u and etc .

C) 公司银行账户资料

MAYBANK : ZINNIA GLOBAL SDN BHD ~ Acc 5144 8610 9472

PUBLIC BANK : ZINNIA GLOBAL SDN BHD ~ Acc 3151 793 126

Touch’nGO eWallet : ZINNIA GLOBAL SDN BHD

PAYPAL: Zinniaglobal@yahoo.com

汇款后（线上或线下汇款）请发送您的单据与订购详情于+6013 393 9153 或电邮至 admin@zinnia2u.com

For those Payment (Online or offline payment), Please send us the Payment Slip after the transaction successful & Do inform us which product you have to purchases

Send via WhatsApp at +6013 393 9153 or Email us at admin@zinnia2u.com

D) 邮寄方式

包裹追踪只需点击:

Shipment Track just click on:

SkyNet Tracking，Track send by POS

送货查询: +603-7954-8588 – ZINNIA GLOBAL SDN. BHD.

Delivery enquiries : +603-7954-8588 – ZINNIA GLOBAL SDN. BHD.

(可致电于星期一至五：上午9时至下午4时，不包括公众假期）

(Call Monday to Friday : 9.00 am – 4.00 pm, not including public holidays).

*邮寄优惠：现下单订购超过 RM50.00 可享有免邮活动（只限于马来西亚）

*Free Shipping Delivery (West & East M’sia) For those order over RM5000

西马邮寄公司: 一般使用 Skynet, J&T, POS Malaysia，等等。

West Malaysia： Normally by skynet, J&T, POS Malaysia and etc.

邮寄时间 : 一般运送货物到达物需时 (3) 至 (5) 个工作日（巴生谷和主要城镇）；(5)至(7)个工作日（郊区）。

Delivery Time ： Klang Valley and Major Town Three (3) to Five (5) days； for Others places are within Five (5) To Seven (7) working Days.

东马邮寄公司: 一般使用POS Malsysia, DHL，等等。

East Malaysia ：Normally by POS Malsysia, DHL and etc.

邮寄时间: 一般运送货物到达物需时 (3) 至 (5) 个工作日 (古晋和哥打京那巴鲁); (5) 至 (7) 个工作日 (其他地方)。

Delivery period: for Kuching & Kota Kinabalu (3) to (5) days. Others places (5) to (7) working Days.

**在销售期间和季节假期期间，交货可能需要更长的时间或延迟。

**Delivery may take longer or delay during sale period and season holidays.**

海外直邮资讯:

Oversea Shipping Notice:

海外运直邮只适用于特定的国家：新加坡，文莱，印度尼西亚，菲律宾，泰国，缅甸，中国，香港。

Oversea Shipping available for selected countries: Singapore, Brunei, Indonesia, Philippines, Thailand, Myanmar, China, Hong Kong.

海外直邮运费请参考结账时的表格费率。

Oversea Shipping Charges references to table rate during checkout.

海外直邮邮寄公司: 一般使用POS Malaysia International Air Parcel 或Aramex。

Oversea Shipping： Normally by POS Malaysia International Air Parcel or Aramex.

对于没有概括于上述国家/地区的海外直邮订购，请填写以下信息并至电邮于（info@zinnia2u.com）您的理想订购套装，国家/地区和邮政编码。我们将通过电邮向您确认订购详情（产品价格+运费）。

For others oversea purchase excluded these above shown countries, Please fill in those info or email us (info@zinnia2u.com) your ideal package, country, area and post code. We will email you to confirm the total amount (product price + shipping fare).

*请注意，进口关税和税费将由买方承担。

*Please note that import duties and taxes are not included. These charges are the bear by buyer.

E) 货物退换：

“改变主意”不适用。 当我们的产品出现质量问题（如缺少东西、损坏或尺寸不合适）时，我们允许客户更换产品，我们将对此深表歉意。

Change of mind not applicable. We allow the customer to exchange the product when our product has quality problems (such as lack of materials, damages, or improper size), and we will apologize for that sincerely.

我们将不接受将产品 A 换成产品 B 的退货理由。

We will not accept return reasons to exchange product A to product B.

客户如需换货，需在收到包裹后7个工作日内退换货物。 我们将不接受任何延迟的退换货物请求。

The product to be returned or exchanged within 7 working days after receiving the package if the customer wants to exchange the product. We will not accept any delayed request of return or exchange.

退换货的必要程序：请将损坏的产品寄给我们，并提供您的发票/现金单号； 否则退货或换货将无法进行。

Necessary Procedures for Return and Exchange: Please send to us the damage product and provide your invoice/cash bill number; else the return or exchange will not go on.

退换货物方式：

换同款产品：办理手续确认后，我们将在最短的时间内重新发货，并不收取任何额外费用。

Return and Exchange Method:
Exchange for the same product: We will re-deliver the product within a shortest period after completing and confirming the procedures, without asking for any additional charge.

F) 付款通知

系统将在每次成功的银行交易中自动向买家发送电邮。

System will auto send an email to buyer on each successful bank transaction.

G) 我在哪里可以买到 ZINNIA 产品?

• 通过在线购买（www.zinnia2u.com），现有免运费活动(只限于马来西亚)。
• 查找分销商（致电+603-79548588 或 WhatsApp +6013 3939153）
• Via Online Purchase ( www.zinnia2u.com),  free Shipping within West & East Malaysia
• Locate Distributor (call+603-79548588 or WhatsApp +6013 3939153）

H) 如果我在预定的送货日期不在家怎么办？

如果收货地址没有人可以接收包裹，快递员将在该地点留下“无法交付”的说明，由客户跟进并安排另一个交付日期。 请注意，尝试交付和退货的任何额外运费将由客户承担。 客户可以联系快递公司使用托运单号追踪包裹。

如有任何疑问，请通过 info@zinnia2u.com 联系我们或致电 +603-7954-8588。

The courier will leave an “unable to deliver” note at the location If no one is available at the delivery address to receive the package and it’s up to customer to follow up and arrange for another delivery date. Please note that any additional shipping charges for attempted delivery and returning shipping charges will be borne by customer. Customer may contact the courier company to track the parcel with the consignment tracking number.

Please contact us at info@zinnia2u.com or call+603-7954-8588 for any inquiry.